Contact Us
Frequently asked questions
Sizing:
Product availability:
We work with dealers around the country to ship you product from as close to your home as possible. Products are listed as limited availability when supplies are low and we remove sizing options when they sell out at dealers nationwide. There are occasionally time overlaps in reporting, please note that when purchasing a product with limited availabiliy, the product is supplied on a first come, first serve basis. You will not be charged if we do not have a product in stock.
Shipping:
For logistical reasons we only offer FedEx ground shipping at this time. International shipping is not available from this website, please find a local dealer using the locator on http://www.rossignol.com if you are outside of the United States.
Please note, FedEx does not ship to PO Boxes.
Adjusting an existing order:
If there is an issue with your order and you need to make an adjustment, please contact Shopatron's customer service for assistance at:
(877) 412-SHOP
Please have your order number ready to help your customer service representative better serve you.
Cancelling an existing order:
If you need to cancel an existing order, please contact Shopatron at:
(877) 412-SHOP
Please have your order number ready to help your customer service representative better serve you.
Coupon questions:
If you have questions on entering a gift certificate or coupon, please contact Shopatron customer service for assistance. We are happy to accept multiple coupons, due to technical limitations with our system we ask that you contact Shopatron over the phone to redeem more than one coupon at a time and apologize for any inconvenience this causes:
(877) 412-SHOP
Returns:
Please consult your packing slip for return information. Products returned for exchange must be returned to the return shipping address provided with your package.
Gear questions:
If you have questions regarding gear, you can find in-depth product information at http://www.rossignol.com on gear available on the site.
Technical issues:
If you have any technical questions about this website, please contact Shopatron customer service for assistance at :
(877) 412-SHOP
Additional questions:
Please address any additional questions to Rossignol at:
(888) 243-6722
Please note that Rossignol is not able to directly address issues you have with coupons, order cancellations, or order status, Shopatron is in the best position to help you with these. Thank you.
Products